Why did my order arrive in separate packages?
Some items ship from different warehouses, so they may arrive separately.
What if my item arrives damaged or incorrect?
Email us within 7 days with photos/videos and we will replace or refund it.
Can I change my shipping address?
You can change your address within 12 hours of ordering by contacting us immediately.
Are there customs fees?
UK warehouse orders: No customs fees
My tracking hasn’t updated — what do I do?
Tracking may take 2–5 days to update.
If there are no updates for 15+ days, contact us.
Where do items ship from?
Our products are fulfilled by trusted global partners. Some items ship from UK warehouses, others from our international supplier facilities.