Welcome to Our FAQ

Have questions? We’ve got answers! At Liyaisha, we want your shopping experience to be simple, safe, and enjoyable.

From delivery times to returns, tracking, and product care, find all the information you need right here.

Shop confidently with fast UK delivery, easy returns, and friendly support—because your satisfaction is our priority.

  • Delivery Time

    Standard Delivery to the UK: 7–15 business days. Some items may take 10–20 business days depending on supplier location.

  • Order Processing

    Orders are processed within 1–3 business days. A tracking number will be emailed once the order is dispatched.

  • Multiple Packages

    Orders with multiple items may arrive separately. Tracking updates may take 2–5 days after dispatch.

  • Support & Help

    Need help with your order? We’re always here for you. Email info@liyaisha.com or call +44 7999 947175.

Frequently asked questions

How long does delivery take?
  • Standard Delivery to the UK: 7–15 business days
  • Some items may take 10–20 business days depending on supplier location.
  • Tracking will be emailed once your order is shipped.
Do you offer returns?

Yes! You can return items within 14 days of delivery.
Email us to start a return:
info@liyaisha.com

Can I cancel my order?

You can request a cancellation within 12 hours of purchase.
After processing has started, cancellations may not be possible.

Why did my order arrive in separate packages?

Some items ship from different warehouses, so they may arrive separately.

What if my item arrives damaged or incorrect?

Email us within 7 days with photos/videos and we will replace or refund it.

Can I change my shipping address?

You can change your address within 12 hours of ordering by contacting us immediately.

Are there customs fees?

UK warehouse orders: No customs fees

My tracking hasn’t updated — what do I do?

Tracking may take 2–5 days to update.
If there are no updates for 15+ days, contact us.

Where do items ship from?

Our products are fulfilled by trusted global partners. Some items ship from UK warehouses, others from our international supplier facilities.

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